• Open the AppStore on your Mac
  • In the top left, perform a search for Remote DesktopThe Search box may be in the top-right in older versions of MacOS
  • In the results, locate Microsoft Remote Desktop 10 (important – not version 8)
  • Click Get
  • Enter your Apple ID password if requested

  • When downloaded, run the Remote Desktop app
  • Click Add Desktop

  • PC Name: Enter www.ardex.com.au
  • User Account: Click the drop-down menu and select Add User Account

  • Username: ardexremote\yourusernameNote – use the Back-slash – above the enter key
  • Enter your password provided by Ardex
  • Friendly Name: This is optional. This can be anything. This will name your Ardex Remote connection in the Remote Desktop app
  • Click Add

  • Back on the setup window, Click Devices and Audio
  • Tick Printers
  • Change Play Sound to Never

The final step is to include a folder on your computer for sharing data between your Mac and the Ardex Remote session;

  • Click Folders
  • Click the box next to Redirect folders
  • Click + in the bottom-left


  • You will be prompted to select a folder on your computer hard disk
  • Created a new folder (i.e. Ardex), or select an existing folder that you can easily locate



  • The path to your selected folder will be displayed
  • Click Save



  • When you next connect to Ardex, the folder on your computer will be represented in Windows File Explorer under This Computer
  • When saving a document, click the folder in the left-pane
  • Any files saved to this folder will be transferred to the corresponding folder on your computer



  • Click Add
  • Double-click the newly created Desktop to login

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