How to refund a credit card

Step-by-step guide

1. Log into the Merchant dashboard https://ardex.pmnts.ioIf the user can't remember their password, they will need to click on the forget password link and follow the prompts

1. Click on transactions >> Purchases 
2. Find the appropriate transaction
3. Click on the gear and select refund

1. Choose a partial and full refund

1. Click refund 
2. In Ardex Premier, click on Finance >> Payments 
3. Choose the client and process a payment that matches the amount refunded. 

It is very important that a payment is inputted into Ardex Premier. Otherwise banking will be overstated for that debtor