Step-by-step guide

  1. Log into the Merchant dashboard https://ardex.pmnts.ioIf the user can't remember their password, they will need to click on the forget password link and follow the prompts

  1. Click on transactions >> Purchases 

  2. Find the appropriate transaction

  3. Click on the gear and select refund

  1. Choose a partial and full refund

  1. Click refund 

  2. In Ardex Premier, click on Finance >> Payments 

  3. Choose the client and process a payment that matches the amount refunded. 

It is very important that a payment is inputted into Ardex Premier. Otherwise banking will be overstated for that debtor

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