Log into the Merchant dashboard https://ardex.pmnts.ioIf the user can't remember their password, they will need to click on the forget password link and follow the prompts
Click on transactions >> Purchases
Find the appropriate transaction
Click on the gear and select refund
Choose a partial and full refund
In Ardex Premier, click on Finance >> Payments
Choose the client and process a payment that matches the amount refunded.
It is very important that a payment is inputted into Ardex Premier. Otherwise banking will be overstated for that debtor