Step-by-step guide
- Log into the Merchant dashboard https://ardex.pmnts.ioIf the user can't remember their password, they will need to click on the forget password link and follow the prompts
- Click on transactions >> Purchases
- Find the appropriate transaction
- Click on the gear and select refund
- Choose a partial and full refund
- Click refund
- In Ardex Premier, click on Finance >> Payments
- Choose the client and process a payment that matches the amount refunded.
It is very important that a payment is inputted into Ardex Premier. Otherwise banking will be overstated for that debtor