In some cases, a client may complain that he/she is not receiving communications, even though they were sent the email.

To reduce issues with Ardex generated e-mail messages being treated as SPAM and not delivered, we would recommend to:

  • Contact your IT support provider (whoever setup your mail server ‘’)

  • Ask them to add an 'SPF record' for

  • The SPF record should be: “v=spf1 ~all”

Note: is used as a sample company email above.

Adding an SPF record to your mail server helps in making sure that your email server is marked as a safe sender for emails. You could also contact the people who recently reported e-mail delivery failures, and ask them to contact their email server administrator, and request that be added as a safe sender for email (whitelist).

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