In some cases, a technical support representative may ask you to join a support session through Webex Support in order to access your computer remotely.

  • You will be requested to go to the Help menu in Ardex and choose Join a Support Session 

  • Your web browser will open up to and you will need to click Join

  • A Pre-Session Form will display, enter name and e-mail address details and the Support Session Number provided by your support representative

  • Click Submit and choose Yes, OK, Run or Install to prompts which display after that (dependant on your PC security settings) 

Note: Microsoft Internet Explorer is our preferred web browser for Webex sessions, as generally explorer will enable the session to start more quickly than other browsers, with less (or no) plug-in installs required. 

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